While I am thinking of it, I'd like to offer something random. When I worked with SalesForce at Headspring (more than two but less than five years ago) at that time there was an email-based API for SalesForce which was pretty magically. I imagine it is still around. If you are a sales rep (you hold a SalesForce account) and you email a lead or a contract while CCing a SalesForce email address... a communication record (I cannot remember what they are called) is logged at that party in SalesForce with the copy out of the email. How was this possible? I would imagine that:
- a server at SalesForce consumes the inbound emails that reach the carbon copied address
- a process checks to see if the email address that sent the email is also the username for an account at SalesForce
- in finding a match the process queries for a matching email address at a lead or contact
- a record is written at the lead or contact
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